Returns are excepted on most items (please see website for exclusions). Returns must be logged with us within 7 working days of the receipt of the order and returned to us within 14 working days.

Returns are at the expense of the client unless we have made an error with the order. All items must be unopened and in perfect selling order as received.

1. Watermark Stationers will arrange to pay for the return of damaged, defective or incorrectly shipped goods.

2. We will not be accepting any returns on items from our Computer and Other Cleaning Products range as well as any item that has been opened for the foreseeable future. This is due to hygiene reasons.

3. Where we will accept them, we will charge a minimum 20% handling fee plus all carriage charges incurred by us for the collection of unwanted or non-defective goods (this includes the original cost to us for sending the item, irrespective of whether a charge for delivery was made to you originally). Special orders and export orders cannot be cancelled once ordered and would be required to be paid in full.

4.Request for returns must be made within 7 days of receipt, we are unable to entertain any returns after this date

5. If the cartons have been opened we cannot then resell them as new , so a full refund will not be given on item .

All return requests must be emailed to sales@durable-shop.co.uk.

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